How do I create my FollowMyHealth® account? +
- You will need an email invitation provided by our organization. If you are 18 years or older and have a valid email address on file, you should automatically be sent this email invitation. If you do not receive an invitation, please print and fill out the Adult Consent then turn into our front desk staff at any location.
My spouse and I are both creating FollowMyHealth® Accounts. Should we use one email for both of us? +
- We HIGHLY recommend using separate emails for every adult in the family who is creating a FollowMyHealth® account. This will help to ensure that your FMH notification go to the appropriate person.
How do I load the FollowMyHealth® app on my phone? +
- You can download the free FollowMyHealth® mobile app to your iPhone, iPad, or Android device. Go to your app store and search “FMH”. For more information go to the Mobile App page on our website.
What if I forgot my username or password? +
- Click on the green FMH Sign In button, this will populate to options “Forgot your password?” or “Forgot your username?”. Select the appropriate option, if you are not sure of your username, be sure to select this option first.
Can I change my email address and username to log into FollowMyHealth®? +
- Unfortunately, no you cannot change your username for your FollowMyHealth®.
- You may update your email address for notification purposes by logging into your FollowMyHealth® account and changing this under your Preferences.
I am able to view some lab and radiology results but not all of them. Why? +
- There is a time delay of all results going to FollowMyHealth®. If your result requires verification by the provider, the result will not be transferred over until it has been verified. If the result is never verified, it will not transfer over.
- If Radiology is done in our Orthopedic department, these results are included in the provider’s visit note. Therefore, these types of results will not transfer over to FollowMyHealth®.
How do I delete my FollowMyHealth® account? +
- This can be done in the Preference section of your FollowMyHealth® account. Click on My Account at the top, select Preferences from the dropdown menu. Select the section titled Delete Account. By clicking that button you will be permanently deleting your account.
I changed my name (address, insurance information, phone number, etc) when I was at my last appointment. Why doesn’t the new information appear in my FollowMyHealth® account? +
- Due to the integration challenges between systems, demographic information will need to be manually update in FollowMyHealth®. Below you will find detail instruction within the question "How do I review or change my demographic information?".
How do I review or change my demographic information? +
- Your personal information such as your name, address, phone number, insurance, emergency contact, social information, and preferred pharmacy is know as your “demographic information” in your FollowMyHealth® Account. To make changes to this information, please follow the steps below:
- Select the My Account drop-down
Next you will select “My Info”- There are four tabs to select from, click on the tab you would like to change.
- Select, delete, and update the text that you would like to change.
Click Save at the top of the page.- A message will pop up: Would you like to send these saved changes to your connected organizations? If you would like your physician's office to receive these changes, click Yes.
- You will receive a confirmation message with the status of your request.
- NOTE: You may be required to bring appropriate document in person prior to us making certain changes. This can be done at your next appointment.
Who do I need to contact if I find inaccurate information in my FollowMyHealth® account? +
- If you find information that you feel is inaccurate, please contact your provider by secure message or by phone.
How do I schedule, reschedule, or cancel an appointment on FollowMyHealth®? +
- To schedule an appointment, there are two options to select from “Schedule an Appointment” at the top of the screen or “Schedule” in the Appointment box. Next, you will follow the prompts to complete the process.
- To reschedule an appointment, you will want to click on the appointment. The Appointment Details box will open, in the top right hand corner you will select ‘Reschedule’. Next, you follow the prompts to complete the process.
- To cancel an appointment, you will click on the appointment. The Appointment Details box will open; in the top right hand corner you will select ‘Cancel’. Next, fill out the reason for canceling your appointment and click on the ‘Cancel this appointment’ button to complete the process.
- NOTE: Appointments cannot be canceled if they are within the 24 hour window of the appointment.
- IMPORTANT: An appointment request does not mean an appointment has been scheduled for you. You will get an email in your FollowMyHealth® inbox when your visit is scheduled. You can request an appointment only with providers who have seen you before.
How do I communicate with my provider? +
- Select the "Send a Message" at the top of the screen or click on the "Message" tab then select "Compose" from your FollowMyHealth® Inbox.
How can I share my health information with my spouse and family members? +
- Adults can allow access to anyone that they chose by sending a Authorized Individual invitation. Step-by-step instructions can be found on the FollowMyHealth® Help section on the website.
What is Authorized Individual Access? +
- Authorized Individual Access allows parents of minors and legal guardians to access the online health information of those entrusted to their care. For more information, please refer to the Authorized Individual page.
Can I sign up for Authorized Individual Access if I am not the birth or adoptive parent of the patient? +
- Yes. If you are a court appointed legal guardian and provided the appropriate paper work, you may sign up a patient.
What are acceptable forms of legal paperwork/proof of guardianship? +
- Legal paperwork is paperwork that indicates you have Court Appointed Legal Guardianship over the patient.
Can I sign up for Authorized Individual Access if I am a foster parent? +
- Foster parents are not permitted access to establish FMH accounts. Foster parents may request information by signing a Authorization of Disclosure of Health Information and providing it to our Health Information Department; Monday – Friday 8 a.m. to 5 p.m.
Can I sign up for Authorized Individual Access if I have durable power of attorney for health care for a patient? +
Yes, you will need to provide valid legal documentation at the time of sign up.
Do I need to have a FollowMyHealth® account in order to sign up for Authorized Individual Access? +
- Yes, you will need to sign up and create an account prior to creating a Authorized Individual account for your minor child or legal dependent.
Can minors (younger than 18) have their own FollowMyHealth® account? +
- Only if they have been emancipated and provide the proper paperwork.
How long does it take to receive an Authorized Individual email invitation? +
- Once we have received your Minor Child Proxy Consent or Dependent Adult Proxy Consent, you should receive your email invitation within 7 business days.
Will my Authorized Individual account turn off once my minor child becomes an adult? +
- Yes, this automatically turns off when the child turns18.
I can no longer view my dependent’s account. Why? +
- Our organization’s child protected age is set up to start when the child turns 14 years old. On the child’s 14th birthday, the Authorized Individual will only have access to historical information and will be unable to view any new medical information.*Once the child becomes an adult, they will be able to create their own account to have access to their medical record. More information provided on the Authorized Individual page.
